Shipping Policy

1. Order Processing

All orders are processed within 2 to 4 business days (Monday to Friday, excluding weekends and public holidays).

During periods of high activity, these processing times may be slightly extended.

Once your order has been processed, you will receive a shipping confirmation email containing your package’s tracking information, if available.

2. Delivery Times

Shipping times generally range from 7 to 10 business days after dispatch (Monday to Friday).

Therefore, the estimated total delivery time for an order is between 9 and 14 business days (processing + delivery).

These timeframes are provided for information purposes only and may vary depending on the carrier, destination, or exceptional circumstances beyond our control.

3. Shipping Costs

Shipping costs are displayed during checkout and may vary depending on the destination and the selected delivery method, where applicable.

4. Order Tracking

Whenever possible, a tracking number is provided as soon as the order is shipped.

Tracking can be accessed via the link provided by email or on the carrier’s website.

5. Delivery Delays

We are not responsible for delays caused by carriers, customs, or events beyond our control (strikes, weather conditions, etc.).

However, we remain available to assist you in the event of a delivery issue.

6. Delivery Address

It is the customer’s responsibility to provide a complete and accurate delivery address.

We cannot be held responsible for orders that are lost or delayed due to incorrect or incomplete information.

7. Lost or Undelivered Packages

If you do not receive your order within a reasonable timeframe, please contact our customer service so that we can open an investigation with the carrier.

8. Contact

For any questions regarding the delivery of your order:

VaelDorm
Email: contact@vaeldorm.com