Return and Refund Policy

 

1. Right of return

We grant our customers a period of 14 calendar days from the date their order is received to report a defective item and request a return.

Returns are accepted only for products with a manufacturing defect or a defect identified upon receipt.

If this applies to you, you can submit your request by clicking here.

2. Products eligible for return

To be eligible for a return, the product must:

• Have a confirmed defect;
• Be returned in its original condition;
• Include all original parts, accessories, and packaging where possible;
• Be the subject of a return request within 14 days of receipt.

We reserve the right to request photographs or any other evidence confirming the defect before authorizing the return.

3. Products not eligible for return

No returns will be accepted in the following cases:

• Change of mind
• Customer order error
• Normal wear and tear of the product
• Damage caused by misuse, negligence, or improper maintenance
• Request submitted more than 14 days after receipt

4. Exchanges

We do not accept product exchanges.

If an item is confirmed to be defective and the return is approved, the applicable remedy will be a refund only, in accordance with these terms.

5. Return procedure

To submit a return request, please contact our customer service at the following address:

Email: contact@vaeldorm.com

Please provide:

• Your order number;
• A description of the identified defect;
• Photos of the product concerned, where possible.

After reviewing your request, we will provide you with return instructions.

6. Refunds

Once the product has been returned and inspected, we will inform you whether your refund request has been approved or denied.

If your request is approved, the refund will be issued via the same payment method used for the purchase within a reasonable timeframe, generally between 5 and 14 business days depending on bank processing times.

7. Return shipping costs

When the product defect is confirmed, return shipping costs may be covered by our store or reimbursed upon presentation of proof, according to the terms communicated when the return is authorized.

8. Contact

For any questions regarding our return and refund policy, you can contact us at:

VaelDorm
Email: contact@vaeldorm.com